NPS® in Health Care: Leveraging Loyal Patients to Drive New Business and Improve Revenue

If you're not measuring patient loyalty, you should be. Learn why leveraging loyal patients can help drive new business and improve revenue.

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Ryan Klepps, PT, DPT, is WebPT’s Director of Onboarding and Member Education. He is passionate about arming PTs with tools and knowledge necessary to drive patient retention and loyalty.

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