This year’s CSM mega event has come and gone, but check out this recap for some major highlights.
This webinar details the current and future healthcare trends that will affect outpatient rehab therapy providers most.
The rehab therapy industry is abuzz with PQRS talk right now. In case you missed it: PQRS as it exists today is dunzo. In 2017, it’ll be replaced with the Merit-Based Incentive Payment System, or MIPS. Unfortunately, though—and yes, it is unfortunate—PTs, OTs, and SLPs are not required to complete MIPS reporting until 2019. (And the jury is still out as to whether they’ll be able to voluntarily participate before then.)
WebPT’s intuitive EMR can help you cover all your clinical and logistical bases. But, to get the most bang for your buck, you and your staff should be using the application to its full potential. On that note, even the experts among us could benefit from a brief reminder course in Front Office 101 to get their practices running a little smoother. With that, here are five hacks to make your life a little easier when using the WebPT Front Office Package.
1. Schedule recurring patient visits.
Rome wasn’t built in a day, and it’ll almost certainly take several days, weeks, or months for you to restore each patient’s level of function. So, instead of manually inputting each patient visit one-by-one, it makes sense to schedule out these appointment reminders all at once.
To save yourself time, use the Copy feature (shown above) to schedule multiple appointment reminders for a specific patient. This option allows you to “paste” the patient’s profile into future appointment slots. Just be sure to avoid double-booking patients.
According to John Strobot, an enterprise training specialist at WebPT, this feature is also great for scheduling recurring interoffice tasks and to-dos—like department meetings, employee time-off requests, and lunches. That way, you’ll waste less time scheduling—which means you’ll have more time to get down to business.
2. Adopt a patient-case naming convention.
Scheduling can prove difficult—and just plain confusing—if:
- one or more of your patients share the same name;
- a patient receives treatment in multiple disciplines; or
- your rehab practice has multiple clinic locations.
To ensure each patient sees the correct therapist, shows up to the right clinic, and receives the correct treatment, Bradley LaFave, WebPT’s training manager, suggests developing a system to limit any confusion. For example, if multiple patients have the name “Brian Spencer,” you may want to capture specific demographic and treatment information—found in documentation—that denotes the patient’s date of birth, therapy discipline, injury, and original date of service. Use this simple hack to not only limit confusion, but also maintain a better running log of individual patient care.
3. Create clinic-specific calendars.
If your rehab therapy practice has multiple clinics, it’s imperative to have a specific calendar for each location to avoid:
- documenting in the wrong patient charts;
- reporting inaccurate or invalid patient data; and
- creating confusion when trying to schedule patients.
Strobot urges providers to create clinic-specific calendars—rather than using a master calendar that serves the entire company—to avoid generating confusion or errors. Plus, as shown above, your front-office staff can easily send out patient appointment reminders that are specific to each clinic.
4. Manage daily patient documentation progress.
When you’re busy treating patients all day, it can be tough to keep track of your documentation tasks for each one. Looking for an easy way to identify which notes you still need to complete and/or finalize? WebPT has you covered.
Stacey Kulm, Member Care manager at WebPT, encourages therapists to use the color-coded guide within the application’s Agenda feature to quickly get a pulse on the documentation progress for each patient. Here’s what each color means:
- Red: You haven’t started the note.
- Yellow: You’ve started the note but haven’t finalized it.
- Green: You’ve finalized the note.
In a perfect world, you would have green dots next to all your patients’ names.
5. Set up a mobile shortcut.
When you’re leaving the clinic after a jam-packed day, the last thing on your mind is checking the next day’s schedule of appointments. I mean, you love your job—but you have a date with your DVR to watch The Voice and the season finale of Westworld. Tomorrow can wait.
We carry our smartphones everywhere—and when you have the power of a cloud-based scheduling software, you can quickly pull up your calendar anywhere, anytime. With that in mind, we encourage you to bookmark the WebPT dashboard on your smartphone’s browser. This way, you can easily check appointment times and details. Pssh, and they say we spend too much time on our gadgets.
If you have a physical therapy software that’s going out of business or is unreliable, then you face several problems as many regulatory changes hit.
With the right processes in place, you’ll be able to have your cake and eat it, too—and by that, we mean have your perfect physical therapy software and a seamless implementation process. Yup, that even includes training. In this guide, we’ll outline four big steps—and a lot of little ones—that will help you ensure a smooth swap.
Superficial upgrades to technology that was built to address administrative tasks associated with a fee-for-service healthcare paradigm aren’t going to cut it in this new pay-for-quality era.
When hospitals force their outpatient rehab therapy providers to use their EHR systems, they increase risk, drive costs, and negatively affect patient care.
Oh, Internet, where would we be without you? Probably here, actually. The world has changed dramatically since the dawn of the World Wide Web (seriously, some of us probably don’t even remember what we did in the time of B.B: Before Browsing), and the PT clinic is no exception. EMR usurped paper, servers gave way to the cloud, and the desktop computer has fallen to the smaller and more powerful laptop—and in some cases, the even smaller iPad. But good things come in small packages—and the app-le doesn’t fall far from the technology tree (terrible puns; awesome resources). Thanks to apps, the iPad is a much richer tool than you may realize.
We’re all for helping physical therapists create and retain loyal customers. After all, improving patient retention is one of the absolute best ways to grow your business. All the hard work you put into branding and marketing your practice won’t go very far unless you’re able to attract your target audience, help them successfully complete their plans of care, and send them out into the world as raving fans.