• Data and Lobstah: What You Missed at APTA NEXT 2017 Image

    articleJun 27, 2017 | 5 min. read

    Data and Lobstah: What You Missed at APTA NEXT 2017

    Last week, Boston was brimming with more than hot lobstah—er, lobster—rich history, and die-hard sports fans. That’s because thousands of forward-thinking physical therapists joined together to learn, network, and discuss the future of the industry at APTA NEXT . Now, if you didn’t have a chance to attend this wicked-sweet, innovation-focused, four-day event, don’t worry. I had the opportunity to sit in on sessions, try a lobster roll for the first time, and boil down (no pun …

  • 8 Reasons You Should Attend Ascend 2017 Image

    articleJun 15, 2017 | 5 min. read

    8 Reasons You Should Attend Ascend 2017

      Great news! Ascend— the ultimate business summit for rehab therapists —is back. Last year, the third-annual event hit Fort Worth, Texas, for two incredibly educational (and incredibly fun) days. This year—September 29 and 30, to be exact—Ascend is heading to our nation’s capital. As we all know, DC is full of movers, shakers, and changemakers, and Ascend will keep that tradition alive—minus the political drama. This two-day conference is a can’t-miss affair. Here’s why: 1.) You’ll …

  • Denial Management FAQ Image

    articleMay 26, 2017 | 22 min. read

    Denial Management FAQ

    During our denial management webinar , we discussed the difference between rejections and denials, explained how to handle both, and provided a five-step plan for stopping them in their tracks. The webinar concluded with an exhaustive Q&A, and we’ve amassed the most common questions here. Insurance Issues Claim Quandaries Compliance Qualms Documentation Dilemmas Front-Office Frustrations Insurance Issues We’ve had issues with auto insurances denying 97112 (neuromuscular re-education) for non-neuro diagnoses, even in cases when the patient’s medical …

  • Down with Denials! 5 Claim Fixes to Make Sure Your PT Clinic Gets Paid Image

    webinarApr 19, 2017

    Down with Denials! 5 Claim Fixes to Make Sure Your PT Clinic Gets Paid

    One denied claim might not sound off your billing alarm bells—but in reality, it should. That’s because—as with faulty plumbing—one leak often indicates a much larger issue. And all too often, rehab therapy practices fail to act quickly enough—and soon find themselves wading in a flood of lost revenue. But there are simple, proven, and affordable ways to not only plug your billing holes, but also reinforce your whole system so you’re less likely to bust a …

  • The PT Patient's Guide to Understanding Insurance Image

    downloadApr 3, 2017

    The PT Patient's Guide to Understanding Insurance

    Patients are shouldering a greater portion of their healthcare costs than ever before. But when they don’t know the specifics of their coverage, they can end up with much bigger bills than they bargained for—and that often leads to unpaid balances and unfinished treatment plans. Bring them up to speed—and improve your practice’s collections and patient retention—with this guide. Patients will learn: What it means for a service to be “covered.” How to define common insurance terms. …

  • Behind Payment Lines: Advice from a Former Insurance Company Employee Image

    articleApr 3, 2017 | 11 min. read

    Behind Payment Lines: Advice from a Former Insurance Company Employee

    No business relationship is—or ever will be—perfect. Then again, very few people ever stand up and make a toast to their insurance company. In fact, both providers and patients tend to complain about rising healthcare costs , long wait times when trying to reach payer reps, and unclear answers once they actually get through to a real person. This is nothing new. And while some providers may think their payers like to play games, WebPT Billing Success …

  • Common Questions from Our Patient Sticker Shock Webinar Image

    articleMar 31, 2017 | 33 min. read

    Common Questions from Our Patient Sticker Shock Webinar

    From copays and deductibles to payer contracts and benefits verification, understanding all the nuances of third-party insurances is tough enough for healthcare providers—let alone their patients. In WebPT’s most recent webinar— Suppressing Sticker Shock: How to Handle Your Patients’ High-Deductible Health Plans —co-hosts Heidi Jannenga, PT, DPT, ATC/L, the cofounder and president of WebPT, and WebPT CEO Nancy Ham provided a lot of great advice on how to have productive conversations about healthcare costs with your patients—without …

  • How Can PTs Use Telehealth? Image

    articleMar 22, 2017 | 7 min. read

    How Can PTs Use Telehealth?

    Telehealth continues to garner headlines as providers, patients, and payers all seek more effective and cost-efficient ways to deliver care. In fact, this increasingly popular treatment option is giving providers of all stripes the flexibility to cast a wider net and provide services to patients seeking alternate ways to access health services (e.g., those who are homebound or who reside in more rural, underserved areas). But, as with anything new, there are bound to be some growing …

  • Stay Sharp: Using Data to Up-Skill Your Clinical Staff Image

    articleMar 9, 2017 | 6 min. read

    Stay Sharp: Using Data to Up-Skill Your Clinical Staff

    As more private payers join the value-based reimbursement movement, rehab therapy providers may want to take a good, hard look in the mirror to determine whether their data-collection efforts are up to par—and for good reason. Payment throughout the entire healthcare continuum will soon be tied to value, rather than volume . And to prove the efficacy of their treatment—and thus, ensure success in the long term—PTs must not only collect outcomes data, but also develop a …

  • Founder Letter: Innovate, Don't Automate: The Slippery Slope of Clinical Support Software Image

    articleMar 7, 2017 | 8 min. read

    Founder Letter: Innovate, Don't Automate: The Slippery Slope of Clinical Support Software

    Today, most of us depend on technology to help us tackle some of the more mundane tasks that would otherwise require time and space on our already-too-full schedules. We text instead of call. We order gifts, groceries, and gadgets online instead of waiting in line at the store. And we deposit checks using our phones—if we ever even receive a check (hello, Square Cash and online bill pay)—instead of trekking over to the bank. In essence, we’ve …

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