• High Note: Why Documentation is Good for Patient Satisfaction Image

    articleSep 7, 2017 | 4 min. read

    High Note: Why Documentation is Good for Patient Satisfaction

    These days, it’s tough to get people to agree on, well, pretty much anything—but if there’s one thing we learned from our recent industry-wide survey , it’s that rehab therapists’ dislike of paperwork is fairly universal. In fact, the vast majority of survey-takers said that completing documentation was their number-one frustration at both the individual and company level. (Hooray for unity, am I right?) But, documentation isn’t going anywhere any time soon; so, many therapy providers have …

  • Founder Letter: In Their Shoes: How Our Patients Define Value Image

    articleSep 6, 2017 | 8 min. read

    Founder Letter: In Their Shoes: How Our Patients Define Value

    You’ve undoubtedly heard this sage piece of advice before: other people’s opinions of you seldom matter. But, as a physical therapist, I have to take that bit of wisdom with a grain of salt, because when it comes to your patients’ opinion, making a positive impression is crucial. The patient experience is a subject that’s near and dear to my heart—and if you’re a rehab therapist, I’m betting you feel the same way. In fact, I firmly …

  • WebPT is 10,000 Clinics Strong Image

    articleSep 5, 2017 | 3 min. read

    WebPT is 10,000 Clinics Strong

    It’s official: WebPT is now 10,000 clinics strong. It’s still kind of hard for us to believe that we have actually reached this milestone. We’ve been talking about it for weeks—months, actually—and during that time, our team has done a lot of reflecting. After all, it doesn’t seem like that long ago that we launched our little niche-software company out of the back room in a coffee shop. In our first month of business back in 2008, …

  • Expectation vs. Reality: Why Patients Really Drop Out of Therapy Image

    articleAug 29, 2017 | 6 min. read

    Expectation vs. Reality: Why Patients Really Drop Out of Therapy

    As a rehab therapy provider, you’ve undoubtedly encountered the following scenario: a new patient comes to therapy, sets goals, and agrees to the course of treatment. Then, within the first few visits, he or she vanishes into thin air. This disappearing act is beyond disappointing , especially when you know that patients who remain in therapy are more likely to recover—and there’s a lot of research to back that up. But according to this article from Strive …

  • Dialogue after Discharge: The Importance of Post-Treatment Follow-Up Image

    articleAug 23, 2017 | 6 min. read

    Dialogue after Discharge: The Importance of Post-Treatment Follow-Up

    Long-distance relationships are tough. Between juggling the hectic day-to-day and maintaining connections with all the other people in your life, it can be challenging to devote time to someone who resides outside your immediate geographic vicinity. Fortunately, as technology progresses, it’s helping bridge the gap between people and their faraway loved ones. Thanks to technological advances like text messaging, email, video chat, and social media, it’s easier than ever for those separated by land and sea to …

  • How to Get More New Patients Without Spending a Dime Image

    articleAug 18, 2017 | 6 min. read

    How to Get More New Patients Without Spending a Dime

    When you’re trying to get more of the stuff you need, sometimes all you have to do is ask . But shy of affecting a Dickensian persona and approaching referral sources with your hat in hand, you may not know what sort of strategy you should employ to get more patients into your clinic. The fact is, word-of-mouth advertising has been proven to boost marketing effectiveness by up to 54%. The message is clear: word-of-mouth is must …

  • 7 Fun Ideas for Your Next Patient Appreciation Event Image

    articleAug 15, 2017 | 7 min. read

    7 Fun Ideas for Your Next Patient Appreciation Event

    No matter how you spin it, your practice wouldn’t exist without your patients. Each time an individual returns to your care, he or she demonstrates appreciation for the service you provide. So, how do you demonstrate your appreciation for them? Some folks might shy away from the prospect of coordinating a big bash, but you don’t have to invest a whole lot of time—or a whole lot of money, for that matter—into organizing a patient appreciation event. …

  • Hole in the Hull: Can One Bad Review Sink Your Practice's Reputation? Image

    articleAug 7, 2017 | 5 min. read

    Hole in the Hull: Can One Bad Review Sink Your Practice's Reputation?

    Let’s face it: little problems, when left ignored, can quickly turn into really, really big problems. Anyone who’s dealt with a leaky set of pipes can attest to that. These little leaks start off innocuous enough—an occasional drip is nothing a well-placed bucket can’t solve. However, if you fail to address the underlying issue, you could find yourself in a lot of hot water—literally. Much like leaks in your plumbing, negative reviews of your rehab therapy practice …

  • Win Two Free Tickets to Ascend 2017 Image

    articleAug 4, 2017 | 2 min. read

    Win Two Free Tickets to Ascend 2017

    Are you a physical therapy business owner, provider, or student in search of opportunities to grow? Perhaps you’re looking to sprout a new practice, expand an existing one, or simply buff up your business savvy. Whatever your growth aspirations, we’ve got just the event to help you achieve them. It’s called Ascend , and it’s the ultimate rehab therapy business summit. Interested? Here are the details: Date: September 29 and 30, 2017 Location: Omni Shoreham Hotel 2500 …

  • Real Talk: The Downside of Providing Wellness Services in Rehab Therapy Image

    articleJul 31, 2017 | 9 min. read

    Real Talk: The Downside of Providing Wellness Services in Rehab Therapy

    I’ll never forget my first car. I was 17, and I’d spent months saving up funds from my summer job. On the day of the big purchase, my mom insisted on accompanying me. I realize now that she had a hidden motive—props to my mom for her acting skills. I’d had my heart set on a sporty, black convertible with a manual transmission and more horsepower than I could handle. In fact, I was so set on …

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