• Hidden Connection: How Online Reviews Impact Patient Retention Image

    articleFeb 28, 2018 | 5 min. read

    Hidden Connection: How Online Reviews Impact Patient Retention

    While your current patient retention strategies may center on improving the patient experience—and that’s certainly the best place to start—you may also want to consider upping your online review game . That’s because a plethora of positive online reviews can actually set the tone for the entire patient experience, winning you more new patients and helping you keep the ones you already have. Plus, even critical online reviews can be a valuable source of information you can …

  • The Big Picture in the Big Easy: Top 3 Takeaways from CSM 2018 Image

    articleFeb 28, 2018 | 8 min. read

    The Big Picture in the Big Easy: Top 3 Takeaways from CSM 2018

    They say there’s no such thing as magic. Well, “they” must not have been to New Orleans. As you walk down the narrow cobbled streets of the French Quarter, flanked on either side by brick facades and three-story porches, you’ll likely hear a street musician’s melody weaving through a crowd of curious travelers, against the steady clip-clop of a horse and buggy. “N’awlins” often feels like the city that time forgot. It’s a beautiful tableau of history, …

  • Instant Success: How to Increase Online Patient Reviews in One Step Image

    articleFeb 22, 2018 | 6 min. read

    Instant Success: How to Increase Online Patient Reviews in One Step

    If you’re a savvy practice owner, then I don’t need to tell you that online reviews are essential to your clinic’s reputation—and ultimately, its success. If your practice doesn’t have a plethora of positive online reviews—or worse, you have a plethora of negative reviews —then you could have a tough time attracting new patients. If your business is in that boat, it’s hard not to wonder what you’re doing wrong—and what you can do to fix it. …

  • From Last Resort to First Choice: Why the Skyrocketing Cost of Health Care is Good for PTs Image

    articleFeb 21, 2018 | 6 min. read

    From Last Resort to First Choice: Why the Skyrocketing Cost of Health Care is Good for PTs

    As high-deductible health plans —and other factors contributing to rising healthcare costs—become a mainstay in the US healthcare system, patients are being saddled with a greater portion of their healthcare bills than ever before. As a result, these patients are displaying many more consumer-like behaviors. After all, they’re more conscious about the dollar-for-dollar value of the services they’re receiving. So, instead of taking their physicians’ recommendations at face value, these patient-consumers are doing their own research to …

  • Don’t Be Cruel: 8 Reasons You’re Losing Patients Image

    articleFeb 19, 2018 | 11 min. read

    Don’t Be Cruel: 8 Reasons You’re Losing Patients

    If your baby leaves you, The King suggests a place to dwell: the Heartbreak Hotel. But whether or not a patient intends to be cruel, if he or she leaves you , it doesn’t just break your heart—you also lose a shocking amount of revenue . And as we mentioned in this post , 20% of patients drop out of therapy after the third visit, and 70% fail to complete their full course of care. Talk about …

  • 6 Icebreakers for New PT, OT, and SLP Patients Image

    articleFeb 16, 2018 | 6 min. read

    6 Icebreakers for New PT, OT, and SLP Patients

    While beginning a new patient’s first appointment by asking why that patient is seeking your services may be the most efficient route to developing his or her treatment plan, such a direct approach can leave your patients feeling brushed off. Now, more than ever, patients want to feel connected to their healthcare providers, and that requires excellent patient communication skills on your part—communication skills that you’ll need to apply before you jump into the clinical stuff. Think …

  • Why Your Patient Satisfaction Score is Meaningless Image

    articleFeb 14, 2018 | 8 min. read

    Why Your Patient Satisfaction Score is Meaningless

    I love ice cream—like, really love it. And if there’s one thing I can say about living in Phoenix, it’s that we’ve got a pretty killer ice cream scene—which makes sense when you consider that Phoenician summer days can climb all the way up to a balmy 120 degrees. So when I’m in the mood for something sweet, I know I’ve got options. However, more often than not, I find myself hitting up my favorite ice cream …

  • 7 Tips for Dealing with Difficult Patients Image

    articleFeb 13, 2018 | 7 min. read

    7 Tips for Dealing with Difficult Patients

    Everyone has an off day every now and again, but some patients seem almost impossible to please—or to motivate. And unhappy, unmotivated patients aren’t going to get the most out of therapy—or do your practice any favors in the word-of-mouth referral department . So, what’s a conscientious provider to do? Of course, you want your patients to be engaged in their care —and thus, more willing to cooperate. But, that’s not always the easiest feat to accomplish. …

  • Knock Out Patient Dropout: 8 Ways to Increase Retention and Revenue Image

    webinarFeb 12, 2018

    Knock Out Patient Dropout: 8 Ways to Increase Retention and Revenue

    In one corner, we have a highly skilled rehab therapy provider known for delivering amazing clinical outcomes through noninvasive, movement-based treatment. And in the other corner, we have a discouraged, disengaged patient whose quality of life has taken a major hit due to musculoskeletal pain and dysfunction.

      If you’re a rehab therapy provider, you’ve probably seen this battle play out more times than you can count—and we’re betting that more often than not, your therapy …

  • Bridge Over Troubled Water: 6 Ways PTs, OTs, and SLPs Differ from Physicians Image

    articleFeb 9, 2018 | 7 min. read

    Bridge Over Troubled Water: 6 Ways PTs, OTs, and SLPs Differ from Physicians

    Simon and Garfunkel; Abbott and Costello; rehab therapists and physicians. What do these famous pairs all have in common? Despite being essential to one another’s success, the members of these dynamic duos have plenty of differences. And sometimes, those differences can spark some undue friction—especially if the parties lack a mutual understanding of one another. In the case of therapists and physicians, though, it’s the patients who ultimately pay the price for that friction. After all, when …

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