• Don't Speak: 5 Things You Should Never Say to a Patient Image

    articleJan 29, 2018 | 5 min. read

    Don't Speak: 5 Things You Should Never Say to a Patient

    Communication is wildly important to the patient-provider relationship, and the things you do say matter just as much as the things you don’t. We’ve already covered the conversations you should be having with your patients . Today, let’s talk about the conversations you shouldn’t be having. Here are five phrases you should steer clear of when communicating with patients—if you want to keep them coming back, that is: 1. “ The popliteus originates from the lateral femoral …

  • What Your Patients Think They Know About PT—and How It's Hurting Them Image

    articleJan 24, 2018 | 6 min. read

    What Your Patients Think They Know About PT—and How It's Hurting Them

    Thanks to the Internet, we have more information at our fingertips than ever before. Want to know how the Queen of England takes her tea? A quick Google search will tell you that she prefers milk, but no sugar. Can’t remember the capital of Turkey? It’s Ankara . Debating with your coworker about the merits of therapy dogs? There are pages upon pages of information on the topic . Whatever your question, you can find the answer—well, …

  • The Surprising Cost of Losing a Single Patient Image

    articleJan 19, 2018 | 8 min. read

    The Surprising Cost of Losing a Single Patient

    No business wants to lose a customer, and no healthcare provider wants to lose a patient. It’s bad for business, and it may very well be bad for your patients’ wellbeing. But what does losing a single patient really cost a rehab therapy practice—especially if that patient had gone on to be a loyal one? (Hint: It’s more than you might expect.) Read on to learn how to calculate the cost of losing a patient in your …

  • Drop the Doc: Using Direct Access to Build a More Profitable PT Practice Image

    articleJan 10, 2018 | 6 min. read

    Drop the Doc: Using Direct Access to Build a More Profitable PT Practice

    For most physical therapy clinics, physician referrals have provided a steady trickle of new patients over the years—enough to keep the doors open, at least. But, when you expand your patient acquisition efforts beyond marketing to local physicians—specifically, by turning your focus to the patients themselves—you could exponentially increase the number of new patients walking through your door. Remember, today’s patients are researching their care options before they even talk to their doctors—which means there's a huge …

  • Founder Letter: Top 4 Trends for PTs, OTs, and SLPs in 2018 Image

    articleJan 3, 2018 | 10 min. read

    Founder Letter: Top 4 Trends for PTs, OTs, and SLPs in 2018

    It’s become an annual tradition of mine to look ahead to the new year and forecast the trends that are most likely to impact the rehab therapy industry. While I don’t have a crystal ball—what would be the fun in that?—I’ve gotten pretty good at predicting what’s on our horizon. (You can check out my 2017 post here and my 2016 one here .) There’s nothing on my list for this year that should come as a …

  • 6 Crucial Conversations to Have with Your Patients Image

    articleJan 2, 2018 | 7 min. read

    6 Crucial Conversations to Have with Your Patients

    Good communication is one of the cornerstones of a great relationship—whether that be a relationship with a significant other, friend, or patient. We’ll keep our non-patient relationship advice to ourselves, but when it comes to patients, it’s absolutely imperative that physical therapists have the right conversations—at the right times—to keep patients informed, engaged, and happy. To that end, here are six crucial conversations you should be having with every patient throughout the course of care: 1. The …

  • Physical Therapist CEU Requirements by State Image

    articleDec 29, 2017 | 7 min. read

    Physical Therapist CEU Requirements by State

    Recently, WebPT president and co-founder Heidi Jannenga, PT, DPT, ATC/L, published an article discussing the discrepancies between continuing education unit (CEU) requirements from state to state—as well as the importance of standardizing physical therapist CEU requirements (and developing better CEU delivery platforms ) to move the entire industry forward. Well, we decided to dig deeper into the differences in physical therapy CEU requirements by state. And it turns out that some states require a whopping 40 hours …

  • MCIDs: What Are They, and Why Do They Matter? Image

    articleDec 28, 2017 | 3 min. read

    MCIDs: What Are They, and Why Do They Matter?

    Things aren’t always as they appear, and that’s certainly true when it comes to measuring the success of rehab therapy treatment. As any therapist knows, if you make decisions based on observational data alone, determining whether or not your treatment is making a difference can prove difficult. That’s why outcomes exist: they give therapists an objective, concrete way to measure patient improvement. But, a positive outcome score isn’t necessarily enough to tell you that your physical therapy …

  • Stalled Out: 5 Reasons Your Patients Aren't Progressing (and What to Do About Them) Image

    webinarDec 22, 2017

    Stalled Out: 5 Reasons Your Patients Aren't Progressing (and What to Do About Them)

    If life is a highway, then it’s a wild, bumpy one. And while our patients want to ride it (all night long), with all those twists, turns, and potholes, they’re bound to get banged up. Fortunately, you’re here to help get them back in top form. But, helping patients achieve their goals is hard work—for you and for them—and while everyone strives to be a Ferrari, it’s common to plateau at Pinto. And that’s when the risk …

  • The Dangers of Free Physical Therapy CEUs Image

    articleDec 21, 2017 | 4 min. read

    The Dangers of Free Physical Therapy CEUs

    There are a lot of great things in life that are free: watching a sunrise, seeing a baby smile, strolling on the beach, petting a puppy, and stargazing on a clear night—just to name a few. But, one thing you won’t ever find on this list is CEUs. That’s because free physical therapy CEUs have a reputation of being less than stellar, and that’s just not something you want in a continuing education course—especially not a course …

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