• High Note: Why Documentation is Good for Patient Satisfaction Image

    articleSep 7, 2017 | 4 min. read

    High Note: Why Documentation is Good for Patient Satisfaction

    These days, it’s tough to get people to agree on, well, pretty much anything—but if there’s one thing we learned from our recent industry-wide survey , it’s that rehab therapists’ dislike of paperwork is fairly universal. In fact, the vast majority of survey-takers said that completing documentation was their number-one frustration at both the individual and company level. (Hooray for unity, am I right?) But, documentation isn’t going anywhere any time soon; so, many therapy providers have …

  • Founder Letter: In Their Shoes: How Our Patients Define Value Image

    articleSep 6, 2017 | 8 min. read

    Founder Letter: In Their Shoes: How Our Patients Define Value

    You’ve undoubtedly heard this sage piece of advice before: other people’s opinions of you seldom matter. But, as a physical therapist, I have to take that bit of wisdom with a grain of salt, because when it comes to your patients’ opinion, making a positive impression is crucial. The patient experience is a subject that’s near and dear to my heart—and if you’re a rehab therapist, I’m betting you feel the same way. In fact, I firmly …

  • WebPT is 10,000 Clinics Strong Image

    articleSep 5, 2017 | 3 min. read

    WebPT is 10,000 Clinics Strong

    It’s official: WebPT is now 10,000 clinics strong. It’s still kind of hard for us to believe that we have actually reached this milestone. We’ve been talking about it for weeks—months, actually—and during that time, our team has done a lot of reflecting. After all, it doesn’t seem like that long ago that we launched our little niche-software company out of the back room in a coffee shop. In our first month of business back in 2008, …

  • Top 5 Benefits of an Integrated EMR and Billing System Image

    articleSep 1, 2017 | 3 min. read

    Top 5 Benefits of an Integrated EMR and Billing System

    Traditionally, PT billing and documentation have been separate processes—each with its own set of frustrations. However, WebPT’s billing software, Therabill , provides therapists with a better, more streamlined workflow—and because this billing software is connected to a top-notch EMR, users are able to run their clinics more efficiently, and thus, focus more on patient care. Here at WebPT, we’re determined to simplify clinical and financial processes for PTs—and providing an integrated billing solution is an important piece …

  • Getting to Know You: How to Build Rapport with New Patients Image

    articleSep 1, 2017 | 5 min. read

    Getting to Know You: How to Build Rapport with New Patients

    New patients are the lifeblood of any successful practice. After all, even if you offer wellness services that extend beyond a patient’s course of care—and you should—many of your existing patients will graduate from therapy, never to return. Thus, all successful therapy practices should have a plan in place for not only bringing in new patients , but also establishing patient trust and building solid patient-provider relationships. That way, your patients will be happy, which means they’ll …

  • Common Questions from Our Cash-Based Physical Therapy Webinar Image

    articleAug 30, 2017 | 19 min. read

    Common Questions from Our Cash-Based Physical Therapy Webinar

    Earlier this week, WebPT’s president and co-founder, Dr. Heidi Jannenga, PT, DPT, ATC/L, teamed up with cash-based physical therapy guru Dr. Jarod Carter, PT, DPT, MTC, to host a webinar covering all things cash pay —from insurance contracting considerations and Medicare rules to self-referral marketing and service pricing. Thousands of rehab therapy professionals registered to attend, which means we received a ton of questions—so many, in fact, that there was no way we could answer all of …

  • Expectation vs. Reality: Why Patients Really Drop Out of Therapy Image

    articleAug 29, 2017 | 6 min. read

    Expectation vs. Reality: Why Patients Really Drop Out of Therapy

    As a rehab therapy provider, you’ve undoubtedly encountered the following scenario: a new patient comes to therapy, sets goals, and agrees to the course of treatment. Then, within the first few visits, he or she vanishes into thin air. This disappearing act is beyond disappointing , especially when you know that patients who remain in therapy are more likely to recover—and there’s a lot of research to back that up. But according to this article from Strive …

  • Three Cheers for Your Patients: Why Celebrating Therapy Gains is So Important Image

    articleAug 25, 2017 | 7 min. read

    Three Cheers for Your Patients: Why Celebrating Therapy Gains is So Important

    If you’ve been in practice for any amount of time, you’ve surely had at least one less-than-engaged patient —probably more. You know, those patients who aren’t all that enthused about their sessions. It’s not that that they’re not satisfied with your services (although that certainly could contribute to the problem). It’s simply that they’re not connected. They’re showing up because they have to, or because it’s the least they can do—if they’re even showing up at all. …

  • Dialogue after Discharge: The Importance of Post-Treatment Follow-Up Image

    articleAug 23, 2017 | 6 min. read

    Dialogue after Discharge: The Importance of Post-Treatment Follow-Up

    Long-distance relationships are tough. Between juggling the hectic day-to-day and maintaining connections with all the other people in your life, it can be challenging to devote time to someone who resides outside your immediate geographic vicinity. Fortunately, as technology progresses, it’s helping bridge the gap between people and their faraway loved ones. Thanks to technological advances like text messaging, email, video chat, and social media, it’s easier than ever for those separated by land and sea to …

  • 3 Reasons Interoperability is the Difference-Maker for Patient Experience Image

    articleAug 21, 2017 | 6 min. read

    3 Reasons Interoperability is the Difference-Maker for Patient Experience

    The discussion about interoperability has been a long-standing one. By now, we all understand the importance of ensuring that the data healthcare providers record is accessible to other healthcare professionals. As Maxwell Stroud—lead consultant of Galen Healthcare Solutions—wrote in this Healthcare Informatics article , “We want the data that we collect to be visible, actionable, and presented in context.” And to achieve that, “we analyze the needs of the hospital, the clinics, the lab, the billing office, …

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