Posts by Scott Hebert

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How to Give an Effective Performance Review—In Person or Virtually

Whether you’re a first-time manager, or you’ve been in leadership roles for years, it’s natural to feel nervous about giving performance reviews. After all, you want to give honest performance feedback to your employees, but you don’t want to go to extremes and wind up demoralizing them or minimizing serious problems that need to be resolved.

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7 Pro Tips for Managing Change in Your Rehab Therapy Practice

We’ve heard it time and again—change is the only constant in life. And yet, it never ceases to take us by surprise. We’re creatures of habit, and for most of us, change doesn’t come easy. It often takes a major shakeup—say, a global pandemic—to remind us that the status quo can’t go on forever, especially when it comes to running a business in a fast-shifting market.

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Understanding the ICD-10 Code Structure

ICD-10-CM has been the standard diagnosis coding set for a while now—since 2015, in fact—but it’s complicated enough to cause the occasional head-scratch for members of the healthcare community. But don’t worry. The ICD-10 head-scratching stops today—at least with respect to the structure of the codes

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Out-of-Network Billing Tips for PTs, OTs, and SLPs

In the billing world, commercial payers have a lot of power. They set their own billing rules and guidelines; they choose how much they’ll pay providers; and they are under no obligation to unify their billing processes with other payers. When it comes to in-network billing, sometimes the game feels a little rigged. So, what happens when rehab therapists decide they don’t want to play ball? What options do they have? Well, it turns out they have a few. Enter the world of out-of-network billing. 

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Capitalizing on the Mobile PT Model with a Home-Based Concierge Practice

In the last few years—and especially in the last several months—interest in cash-based and mobile practices has surged. To get the inside scoop on what makes these models so lucrative from a business and care perspective, we asked Dr. Eric Ullman, PT, DPT, the owner of ReThrive Wellness, to share his experience in opening a cash-based, concierge mobile physical therapy business. 

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9 Things Physical Therapists Can Bill For—and 5 They Can’t

On the WebPT Blog, we receive a whole lotta questions on a wide range of topics—from documentation best practices to setting a marketing budget. But one topic that comes up time and time again is what PTs can—or cannot—bill for. (And it makes a touch of sense considering that every PT practice relies on steady cash flow.)

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8 Books to Immerse PTs in Diverse Patient Experiences

As physical therapists, we spend countless hours mastering anatomy, physiology, and examination and treatment techniques—but how much time do we dedicate to learning about the lived experiences of our patients? Many clinicians choose the field of PT because it offers more patient-provider interaction time than other healthcare disciplines and requires strong interpersonal communication skills.

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What’s New with the PT Interstate Licensure Compact?

In theory, a PT patient who needs help with low back pain should receive the same care in Alaska as they do in Hawaii. After all, PTs across the country should have equivalent skills. It should follow that a licensed Alaskan PT could move to Hawaii and immediately treat patients—right?

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Founder Letter: Vote PT: Why the 2020 Election Matters to Rehab Therapists

As of this article’s publication date, we are less than one month away from the 2020 presidential election, but I’m sure I don’t have to tell you that. Unless you’ve completely unplugged from all forms of media and resettled in the middle of nowhere, you’ve undoubtedly been confronted with phone calls, advertisements, and mailers reminding you when to vote—and for whom.

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How to Become a Preferred Provider with Payers

Okay, jargon itself isn’t a bad word, but actual jargon—like the ludicrous number of initialisms that therapists have to memorize simply to navigate their profession—is pretty bad. Jargon muddies up communication, making it difficult to keep everyone on the same page and steepening the learning curve for new hires.

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4 Ways the 9% Cut Will Harm Medicare Patients

When the Centers for Medicare and Medicaid Services (CMS) finalized a 9% cut to Medicare payments for rehab therapy services, the industry exploded. Therapy organizations leapt into action, firing up advocacy efforts to convince Congress to intervene.

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Digital Marketing and Advertising FAQ for PTs, OTs, and SLPs

Marketing is my passion, and I love helping others get their marketing off the ground. I recently had the pleasure of hosting a live Q&A session during Virtual Ascend, where I fielded all sorts of digital marketing and advertising questions from therapists and clinic leaders across the country. Here are the most common questions I received, along with my responses.

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