Posts by Russell Olsen

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The Great 8 Elements of the Patient Experience

As I was getting ready to graduate college and begin interviewing for jobs, I was blown away by the experience I had with Ernst & Young. They were engaging, showed interest in me as a person, and paid attention to all the details. When I flew out to visit the office, they picked me up in a limousine, left a gift bag in my hotel room, and took care of just about every other detail. And even after I accepted the position, they didn’t stop. They even sent me a care package the week of finals.

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