Posts by Heidi Jannenga

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Founder Letter: 3 Ways to Become a Better PT, OT, or SLP in 2019

It’s official; we’ve closed out 2018 and are stepping into a brand-new year. While I don’t recommend saving up those important intentions and resolutions for the kick-off of a new year, it does represent a potent time to release the things that no longer serve us—and embrace more of what does. In the past, I’ve used this occasion to put out some predictions for the year to come—and I’ve done that again here—but right now,

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Founder Letter: What to Do About MIPS in 2019

As 2019 looms, we've been getting a lot of questions about Medicare's Merit-Based Incentive Payment System (MIPS)—specifically, whether or not all physical, occupational, and speech therapists need to report and, if there is a penalty, how to avoid it. These are both great questions—and luckily, fairly easy ones to answer.

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6 Things I Wish Anyone Would Have Told Me About Being a PT

I realized I wanted to be a physical therapist after experiencing—and rehabbing—a knee injury while playing collegiate basketball. But until I actually became a PT, I didn’t understand what it really meant to practice physical therapy. A physical therapist not only treats a patient’s injury; he or she treats the whole person.

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Founder Letter: Ask and You Shall Perceive: Why Every Rehab Therapist Must Track NPS

Oh, the Net Promoter Score® (NPS®)—a simple customer loyalty metric that packs a meaningful punch. So, how likely is it that your patients would recommend your services to a friend? If you don’t know the answer to this question, then it’s safe to say you’re not tracking your NPS, which means you’re missing out on a veritable goldmine of mission-critical information about how your practice is performing from your patients’ perspective.

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