• 6 TEDTalks to Inspire Rehab Therapists Image

    articleSep 4, 2019 | 4 min. read

    6 TEDTalks to Inspire Rehab Therapists

    Right now, our office is buzzing with excitement: in less than a month, we’ll gather in Minneapolis for our sixth annual Ascend business summit . And if Ascends of years past were any indication, we’re in for some seriously inspiring sessions and motivating discussions. This inspired me—avid watcher of TEDTalks—to put together a list of TED videos that should raise the spirits of any physical therapist, occupational therapist, and speech-language pathologist. Here are some faves: 1. How …

  • FAQ: Physical Therapy Billing Live Q&A Image

    articleAug 30, 2019 | 51 min. read

    FAQ: Physical Therapy Billing Live Q&A

    Earlier this week, Heidi Jannenga, PT, DPT, ATC—WebPT’s Co-Founder and Chief Clinical Officer—and John Wallace, WebPT’s Chief Business Development Officer of Revenue Cycle Management, paired up to answer rehab therapists’ most burning billing questions during a live Q&A-style webinar . And, boy, did we get a lot of great ones. So many, in fact, that we couldn’t possibly get to them all live, so we created this massive post-webinar post (our biggest yet) with the most commonly …

  • From Claim to Cash: How the Billing Process Works in PT Private Practice Image

    articleAug 23, 2019 | 5 min. read

    From Claim to Cash: How the Billing Process Works in PT Private Practice

    I’m a big fan of those “how it’s made” videos. It’s way too easy for me to get sucked into a YouTube black hole and spend hours learning about the art of building a guitar from scratch or how my dream car is pieced together . As I fell down the YouTube rabbit hole again the other night, it got me thinking: how are physical therapy reimbursements dispersed? What happens after a claim leaves the billing software? …

  • 10 Signs You Need a New Physical Therapy Billing System Image

    articleAug 14, 2019 | 6 min. read

    10 Signs You Need a New Physical Therapy Billing System

    Are you happy with your billing system? Would you recommend it to a friend? Those might be tough questions to answer truthfully, especially if you’re the one who chose your practice's billing software or service. Still, if your billing—or revenue cycle management (RCM)—system isn’t living up to expectations, then your practice may be due for a change. I know—change can be tedious, overwhelming, and disruptive. So, how do you know it’s truly worth ditching your current system …

  • 3 Times When You Absolutely Must Issue a Patient Refund Image

    articleAug 8, 2019 | 4 min. read

    3 Times When You Absolutely Must Issue a Patient Refund

    When we talk about the billing side of rehab therapy , we’re usually referring to getting money—not giving it back. However, failure to refund patients when necessary can result in some dire financial consequences—including heavy fines and other penalties. The government is pretty clear about its stance on this: according to guidance from the Office of the Inspector General (OIG), “Billing companies should institute procedures to provide for timely and accurate reporting to both the provider and …

  • Credentialing vs. Contracting: Everything Rehab Therapists Need to Know Image

    articleAug 2, 2019 | 6 min. read

    Credentialing vs. Contracting: Everything Rehab Therapists Need to Know

    There’s a lot of confusion about the difference between credentialing and contracting —as well as what PTs, OTs, and SLPs must do to complete each process. In fact, questions about the insurance credentialing process are some of the most common inquiries we get from new clinics. So, I decided to do a little digging. And with some help from clinical-biller-turned-WebPTer Asia Giuffrida, our Therabill Onboarding Team Lead, I’ve compiled everything rehab therapists need to know about credentialing …

  • Billing Software vs. RCM Service: What's the Difference, and What's Right for Your Practice? Image

    articleJul 23, 2019 | 5 min. read

    Billing Software vs. RCM Service: What's the Difference, and What's Right for Your Practice?

    Billing is one of the most complicated aspects of running a clinic. And considering the fact that billing rules seem to change as often as the season , it’s easy to make mistakes—and find yourself face-to-face with a billing blunder beast. (Try saying that three times fast!) At some point, even the most vigilant providers and billers need a little bit of help crossing all of their t’s and dotting all of their i’s, so to speak. …

  • FAQ: The State of Rehab Therapy in 2019 Image

    articleJul 19, 2019 | 14 min. read

    FAQ: The State of Rehab Therapy in 2019

    Earlier this week, WebPT’s fearless leaders, Dr. Heidi Jannenga, PT, DPT, ATC, and Nancy Ham, CEO, revealed the results of our annual State of Rehab Therapy survey and discussed the national trends that affect rehab therapy professionals on a daily basis. The presenters didn’t have enough time to address all of the thought-provoking questions we received from our audience, so we compiled an FAQ for y’all to read at your leisure. Can’t find the answer to your …

  • Billing in the Big Leagues: How to Scale Your RCM Processes as Your Practice Grows Image

    articleJul 17, 2019 | 8 min. read

    Billing in the Big Leagues: How to Scale Your RCM Processes as Your Practice Grows

    It’s the bottom of the ninth; the bases are loaded, and you’re up to bat. This one’s for the win. If you knock it out of the park, you may just get called up to the majors. And no matter how good you are, that’s a big leap. The same is true in rehab therapy private practice. Small practices already have a lot of balls in the air: marketing , keeping employees happy , and providing patients …

  • Claim Time: How Many Units Per Visit Should a PT Bill? Image

    articleJul 10, 2019 | 4 min. read

    Claim Time: How Many Units Per Visit Should a PT Bill?

    As the old Rolling Stones tune goes, “Time is on my side.” For rehab therapists who bill correctly, that’s certainly true in many cases. But, as with most things RCM-related, billing correctly can be easier said than done—especially if you don’t have a team of dedicated billing experts . Between confusing payer rules and coding conundrums, it’s sometimes hard to know if you’re on the right track. But, knowing where the rest of the pack is can …

  • 10 Ways to Market Your Physical Therapy Clinic Offline Image

    articleJun 24, 2019 | 7 min. read

    10 Ways to Market Your Physical Therapy Clinic Offline

    “Print’s not dead!” That’s the rallying cry of book publishers, newspaper editors, and anyone else who works in a paper-based medium. And while we don’t rely on print media the way we once did, the heart of these folks’ passion has merit: print is still a valuable way to deliver thoughts and ideas directly to consumers (including patients), and it’s still an effective marketing tool. In fact, there are lots of unique ways you can market to …

  • The Dos and Don'ts of Physical Therapy Websites Image

    articleJun 17, 2019 | 10 min. read

    The Dos and Don'ts of Physical Therapy Websites

    First impressions can make or break any budding relationship . And when it comes to the relationship between physical therapists and their patients, that first impression often happens online when a patient initially lands on a clinic’s website . For that reason, it’s crucial that physical therapy practices put their best foot forward online—and that means they need a killer homepage that not only looks good, but also converts website traffic into new appointments. With that in …

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