• Collaborate or Bye: Why Patients Want Connected Care Teams Image

    articleJul 13, 2017 | 5 min. read

    Collaborate or Bye: Why Patients Want Connected Care Teams

    Once upon a time—actually, not all that long ago—patients were patients. They sought health care from a trusted provider—in most cases, from their family’s primary care physician, who referred them to a specialist if necessary—and that provider scribbled illegible notes about their care on a paper chart that took up space in an overflowing file cabinet somewhere in a cluttered office. If another provider needed to see those notes, then the physician would have to fax over …

  • How to Stay in Business in this Uncertain Healthcare Environment Image

    articleJun 29, 2017 | 17 min. read

    How to Stay in Business in this Uncertain Healthcare Environment

    Health care as we know it is changing. But that’s nothing new, right? Health care has been in a state of flux for a while now—what with ever-changing payer regulations and the steady push toward more patient-centric, value-based collaborative care. And while putting patients first is surely good for everyone, increasing regulations—and decreasing reimbursements—can make it challenging for providers to keep up, let alone keep the lights on. That’s why we’ve spent much of this quarter discussing …

  • Beyond FFS: Why a Risk-Based Payment Model Could be Your Best Bargaining Chip Image

    articleJun 23, 2017 | 8 min. read

    Beyond FFS: Why a Risk-Based Payment Model Could be Your Best Bargaining Chip

    If you’ve ever negotiated a payer contract , you probably focused on convincing that insurer to simply bump up your rates. However, with healthcare reform moving full steam ahead, this might not be the best—or most lucrative—approach. Rather, therapy practices may want to put risk-based proposals on the table (i.e., those that allow for larger or smaller payments based on outcomes). After all, value-based payment models will soon be the new norm, and it could pay—literally—to be …

  • The True Cost of a Bad Hire in Your PT, OT, or SLP Clinic Image

    articleJun 19, 2017 | 5 min. read

    The True Cost of a Bad Hire in Your PT, OT, or SLP Clinic

    If you’ve ever made a bad hire, you know what a harrowing experience it can be. Not only do you need to have at least one difficult conversation with that employee—or many, if you’re adhering to a documented coaching plan —but you also may have to repeat all the hiring and training steps you already completed to replace that bad hire with a good one. That’s expensive from both a resource and time perspective. But how much …

  • Partnering for Profit: Bringing Non-Therapy Providers into Your Therapy Practice Image

    articleJun 13, 2017 | 8 min. read

    Partnering for Profit: Bringing Non-Therapy Providers into Your Therapy Practice

    I’ve never been a big fan of medical dramas—even television blood makes me feel ill—but there was something particularly interesting about the show Private Practice , which ran from the late 2000s to the early 2010s. And it wasn’t the characters—or the plot (it was a Grey’s Anatomy spin-off, after all). Rather, it was the practice itself. Located in Los Angeles, the show’s co-op private practice was home to an OB/GYN; a fertility specialist and endocrinologist; an …

  • The Practice Manager's Guide to Staff Salary Negotiations Image

    articleJun 9, 2017 | 7 min. read

    The Practice Manager's Guide to Staff Salary Negotiations

    Oh, the negotiation table. No matter which side of that table you happen to be sitting on, negotiating can be a nerve-wracking, sweat-inducing, anxiety-provoking experience. But it certainly doesn’t have to be, especially when you go into a negotiation understanding that you and your current or potential employee aren’t adversaries duking it out for a win, but rather two people—on the same team—working together to reach a mutually beneficial outcome. In other words, when your goal is …

  • Dividing Your Dollars: How to Set a Rehab Therapy Practice Budget (Plus, Sample Expense Categories) Image

    articleJun 5, 2017 | 7 min. read

    Dividing Your Dollars: How to Set a Rehab Therapy Practice Budget (Plus, Sample Expense Categories)

    Over the years, we’ve written a lot about the importance of creating a budget, but we’ve focused our attention on PT marketing budgets —not global practice ones. And surprisingly, there aren’t a whole lot of resources out there to help private practice PTs develop overall budgets as part of their physical therapy business plans . So, we collected a lot of information from resources dedicated to other medical professionals and adapted it to suit rehab therapists’ needs. …

  • Therapy Thermometer: How to Assess the Financial Health of your Practice Image

    articleMay 31, 2017 | 8 min. read

    Therapy Thermometer: How to Assess the Financial Health of your Practice

    Whether you’re looking to capitalize on the push for consolidation that’s currently taking place in the physical therapy industry—and you have a potential buyer or two nipping at your heels—or you simply want to make sure your clinic is running as it should be, you must get comfortable taking your practice’s financial temperature. After all, how else will those potential buyers know the quality of the business they’re purchasing? How else will you know that your practice …

  • Denial Management FAQ Image

    articleMay 26, 2017 | 22 min. read

    Denial Management FAQ

    During our denial management webinar , we discussed the difference between rejections and denials, explained how to handle both, and provided a five-step plan for stopping them in their tracks. The webinar concluded with an exhaustive Q&A, and we’ve amassed the most common questions here. Insurance Issues Claim Quandaries Compliance Qualms Documentation Dilemmas Front-Office Frustrations Insurance Issues We’ve had issues with auto insurances denying 97112 (neuromuscular re-education) for non-neuro diagnoses, even in cases when the patient’s medical …

  • In-Network, Out-of-Network, or Cash-Based: Which Model is Right for Your Practice? Image

    articleMay 19, 2017 | 7 min. read

    In-Network, Out-of-Network, or Cash-Based: Which Model is Right for Your Practice?

    Making the right decisions for your rehab therapy private practice can be challenging. Nagging questions may even keep you up all night—questions such as, “ Am I paying my employees enough ? Or, “Should I send unpaid balances to a collections agency ?” Or, with regard to in-network vs. out-of-network vs. cash-based, “Which payment model is right for my practice?” While we wish we could give you all the right answers—so you can get some rest—we can’t. …

  • 5 Biggest Cash-Based Therapy Billing Mistakes Image

    articleMay 16, 2017 | 6 min. read

    5 Biggest Cash-Based Therapy Billing Mistakes

    Whether you’ve jumped on the cash-based bandwagon all the way, or you’ve just added a few cash-pay services to your in-network clinic’s care options, you may be tempted to forgo the billing best practices we’ve been discussing on the WebPT Blog recently. After all, isn’t billing for physical therapy without insurance a piece of cake compared to playing the third-party payer game—and struggling to receive reimbursement? Maybe, but that doesn’t mean you’re totally off the hook when …

  • 10 Red Flags to Look for in Your Payer Contracts Image

    articleMay 11, 2017 | 5 min. read

    10 Red Flags to Look for in Your Payer Contracts

    There are plenty of reasons why going in-network with an insurance company is a good idea—for example, it could mean more patients and/or money for your practice. That being said, going in-network does require you to sign a contract, and—as with all contracts—you best read the fine print, because there could be something hidden in those lines of convoluted copy that you wouldn’t want to agree to. Here are 10 red flags to look for when you’re …

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