• Denial Management FAQ Image

    articleMay 26, 2017 | 22 min. read

    Denial Management FAQ

    During our denial management webinar , we discussed the difference between rejections and denials, explained how to handle both, and provided a five-step plan for stopping them in their tracks. The webinar concluded with an exhaustive Q&A, and we’ve amassed the most common questions here. Insurance Issues Claim Quandaries Compliance Qualms Documentation Dilemmas Front-Office Frustrations Insurance Issues We’ve had issues with auto insurances denying 97112 (neuromuscular re-education) for non-neuro diagnoses, even in cases when the patient’s medical …

  • Insurance Coverage Confusion: Why Uninformed Patients Lead to Unpaid Balances Image

    articleApr 17, 2017 | 5 min. read

    Insurance Coverage Confusion: Why Uninformed Patients Lead to Unpaid Balances

    People buy lots of products without truly understanding how they work. But unlike that automatic wine corker you impulse-bought from Brookstone last month, not every purchase comes with a 20-page instruction manual—or ends up working the way we imagined it would. For many consumers, that frustration definitely applies to the health insurance selection process. And that’s especially true for those who are new to the insurance market —for example, the millions of Americans who recently gained access …

  • WebPT Staff Spotlight on Kevin Tye Image

    articleApr 14, 2017 | 5 min. read

    WebPT Staff Spotlight on Kevin Tye

    He’s a level 27 Pokémon Goer, a former child movie actor, and an old-school hip-hop karaoke star—but if you ask Kevin Tye to describe himself, he’ll just smile sheepishly and say, “Aww, I’m really not that interesting." Of course, when new friends inevitably discover that Kevin has his own IMDb page —which prominently lists his sole claim to silver-screen fame, the role of “nerdy kid” in the 1998 family feature film, “No More Baths”—they almost always ask …

  • Four Things You Need to Know About PT Salary Image

    articleApr 1, 2017 | 4 min. read

    Four Things You Need to Know About PT Salary

    You probably didn’t get into the therapy business to become rich. You did it because you enjoy helping and healing people—and that’s the way it should be. But even if money isn’t your main motivation, it should still be somewhere on your radar. So, here are a few things to keep in mind as you contemplate compensation. 1. Experience matters. As with most professions, salaries for physical therapists vary widely based on a therapist’s number of years …

  • Common Questions from Our Patient Sticker Shock Webinar Image

    articleMar 31, 2017 | 33 min. read

    Common Questions from Our Patient Sticker Shock Webinar

    From copays and deductibles to payer contracts and benefits verification, understanding all the nuances of third-party insurances is tough enough for healthcare providers—let alone their patients. In WebPT’s most recent webinar— Suppressing Sticker Shock: How to Handle Your Patients’ High-Deductible Health Plans —co-hosts Heidi Jannenga, PT, DPT, ATC/L, the cofounder and president of WebPT, and WebPT CEO Nancy Ham provided a lot of great advice on how to have productive conversations about healthcare costs with your patients—without …

  • A Director of Rehab’s Take on the Future of Hospital-Based Therapy Image

    articleMar 30, 2017 | 7 min. read

    A Director of Rehab’s Take on the Future of Hospital-Based Therapy

    Thanks to a seemingly endless stream of healthcare reform initiatives, providers—especially large-scale providers like hospitals —are under greater pressure to reduce treatment costs while simultaneously improving patient outcomes. To do that, many hospital leaders are looking inward and re-evaluating the way they leverage the resources at their disposal—including traditionally overlooked care options like rehab therapy. In this interview-style post, Matt Kraemer—the director of acute and outpatient therapy services at Banner University Medical Center Phoenix —discusses how this …

  • St. Paddy's Day Quiz: What's Your Traditional Irish Medicine Technique? Image

    articleMar 13, 2017 | 1 min. read

    St. Paddy's Day Quiz: What's Your Traditional Irish Medicine Technique?

    Back in the Irish days of yore, there was no such thing as physical therapy. Heck, there were barely even doctors—at least as we know them today. In fact, before the advent of modern medicine, the healing community prescribed some pretty strange remedies to common ailments like headaches and joint pain. So, if you had practiced medicine back in old-timey Ireland, what would have been your go-to treatment? Take this quick 10-question quiz to find out.   …

  • WebPT Member Q&A: Why PTs Absolutely Must Track Outcomes Image

    articleFeb 27, 2017 | 7 min. read

    WebPT Member Q&A: Why PTs Absolutely Must Track Outcomes

    Brian Rodriguez, PT, DPT, OCS, is the owner of Utah Physical Therapy Specialists in West Jordan, Utah. There, he treats a variety of orthopedic conditions, specializing in sports injuries, spine problems, headaches, auto accident cases, geriatric problems, and work injuries. A WebPT Member since 2012, Brian’s clinic was one of the first to put WebPT Outcomes to work. In this interview-style post, Brian provides his two-cents on the importance of outcomes tracking , explains how he built …

  • Common Questions from our Cloudy with a Chance of Reform Webinar Image

    articleFeb 13, 2017 | 13 min. read

    Common Questions from our Cloudy with a Chance of Reform Webinar

    In our first webinar of 2017 , WebPT’s co-founder and president, Heidi Jannenga, teamed up with CEO Nancy Ham to discuss the current and future healthcare trends that will impact PTs, OTs, and SLPs. (Missed it? No worries; you can view the complete recording here .) As always, we received quite a few questions during the presentation—way more than we could address live. So, we’ve put them all here, in one handy Q&A doc. Scroll through and …

  • Fight for Your Right to PT: 10 To-Dos from the 10th Annual Graham Sessions Image

    articleJan 24, 2017 | 17 min. read

    Fight for Your Right to PT: 10 To-Dos from the 10th Annual Graham Sessions

    The first rule of the Graham Sessions is that you don’t talk about the Graham Sessions. Well, sort of. This annual “think tank” event isn’t quite as clandestine as Fight Club, but the rules are definitely a bit different than those associated with any other PT industry conference. After all, the point of this meeting is, quite simply, to talk—to have real, open, honest conversations about the controversial issues facing the physical therapy community. And to ensure …

  • Common Questions from Our New PT and OT Evaluation Codes Webinar Image

    articleDec 19, 2016 | 20 min. read

    Common Questions from Our New PT and OT Evaluation Codes Webinar

    This month’s webinar on the new CPT codes was our biggest one yet—more than 11,000 people registered to attend. With such a large—and clinically diverse—audience, we received a ton of questions. And due to time constraints, our hosts—WebPT’s own Heidi Jannenga and compliance expert Rick Gawenda—weren’t able to get to even a fraction of them during the live broadcast. Not to worry, though; we’ve done our best to answer them all here, in one giant FAQ article. …

  • WebPT Staff Spotlight on Kylie McKee Image

    articleDec 13, 2016 | 5 min. read

    WebPT Staff Spotlight on Kylie McKee

    William Shakespeare once wrote that something is rotten in Denmark. Well, no disrespect to the Bard, but Kylie McKee—WebPT EMR Support Team Captain and blossoming creative writer—begs to differ. In fact, Kylie was so fascinated by Danish culture when she visited Copenhagen this past summer that she has started learning the language in her free time. “I would move there in a heartbeat,” she said. “I was only there for a couple of days, but there was …

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