WebPT Member Case Study - McGovern Physical Therapy Associates

Multi Clinic Physical Therapy Services

Member Profile:

Kevin McGovern, MPTA, McGovern Physical Therapy Associates

Located in key cities in Massachussets, the McGovern Physical Therapy Associates practice has been thriving and growing fast since 2000. With four clinics, 11 PTs and 2 PTAs, the company sees over 700 visits per week. McGovern's mission is to help people eliminate pain and move forward with their life.

Business Challenge

For 9 years McGovern Physical Therapy used Windows based software for all of their documentation needs. While the software was useful and reliable, the process was too slow to be practical. Frustrated with the time wasted on documentation and IT headaches, Kevin McGovern found that a web-based EMR would solve the company’s problems.

"WebPT saves each therapist over an hour per day!"

Kevin switched to an online product and quickly found that he had chosen the wrong company. While their service was paperless and online, the cumbersome nature of the documentation led to even more time wasted and frustration from his team.

Solution

Kevin McGovern, owner of McGovern Physical Therapy, discovered WebPT and as he puts it, “I found WebPT, made the switch immediately and have not looked back." Its simple user interface enabled his PTs to quickly enter information from any computer without having to install special software.

"The biggest thing with WebPT is their ability to listen and understand the needs of our practice. Every practice is different and their (WebPT) ability to make customizations and updates are extremely important to our success."

Benefits

Since joining WebPT, Kevin noticed an increase in efficiency as his PTs were now able to spend less time on documentation and more time with their patients. The clinic’s ability to complete documentation and send off to insurance companies had also sped up substantially.

"WebPT is simple to use, and just simply compliant without being over-burdensome with un-needed data."

The front office also saw improvements in handling visit authorizations as well as using the faxing and emailing features allowing them to send faxes right from WebPT’s online interface.

Time and Cost Savings for McGovern

Time saved on Documentation	I would think we save at least five to ten minutes per patient. So if we save five minutes per patient, multiplied by 700 visits each week, divided by 60 minutes per 11 therapists, it saves each therapist over an hour a day.
Increased in front office productivity	We have a better handle on visit authorizations and the ability to fax information straight from WebPT is valuable. It also stores all documentation onto the database eliminating a paper trail or hard chart.
Payment cycle/claims Improvements	Our ability to get documentation out the door to insurance companies has sped up for improved cash flow.
Coding for insurance claims	The bells and whistles of the built in Medicare compliance benchmarks in WebPT has made a complicated process of billing Medicare, very simple.