Multi-Clinic Utilization

Business Challenge

For years, One on One Physical and Occupational Therapy struggled using all of the old methods of documentation. Each day, all of their therapists had to sit down and sift through a huge amount of bulky paper charts. Once they found the charts for the patient they saw that day, they had to begin the tedious task of copying over information before they could even begin to document the new information. This lead to wasted resources as well as the costly need for storage rooms for all of the paper charts.

In addition to the hardships faced in the clinic, One on One ran into issues with their insurance companies. “If a hand written note was deemed illegible by an insurance company they would retract or reduce a payment.” Finally, One on One realized that their cutting edge company needed a cutting edge solution to their documentation problems.

Solution

Anthony Desena and One on One found WebPT to satisfy not only their documentation requirements, but also to offer some much needed tracking and reporting that would be useful in administration of their large clinic chain. As One on One puts it, “Everything from appointments, to progress notes, to authorizations, to co pays is easier to follow using WebPT.”

 We consider ourselves to be a cutting edge company that always keeps up with the newest and best form of rehabilitation, so it only made sense that we would bring our documentation up to the level of our clinic work. 

Benefits

Since joining WebPT, therapists at One on One have enjoyed time savings of 1-2 hours per day that used to be spent sifting through cumbersome paper charts. WebPT has also helped One on One to get paid faster. Now that all of the claims are standardized and legible, payers are able to send reimbursement faster and more accurately. In addition to benefits of the system the clinics have seen large savings on stationary and storage solutions.

One on One also enjoys the professional WebPT Support Staff. From training, to implementation, to day-to-day questions, the WebPT Support Team is always available to members free of charge, five days per week for information. “The Support team is great, any questions are usually answered right away and nothing ever lingers for more than 24 hours.”

One on One is able to manage the entire chain of clinics from anywhere, which makes administration for such a large chain easier that thought possible. “We are able to access any of our patients from any of our clinics from anywhere with an internet connection. Now we can watch over crucial business affairs from anywhere.”

 We save a lot of money on stationary for handwritten notes. There is less storage room necessary for patient files. Scheduling has become easier, as well as tracking attendance and compliance. Managing our referring physicians has never been easier!