Emphasis on Pilates

Background

When Karen Hancock, PT, MPT, Cert. MDT, decided to go out on her own after 15 years in practice (everywhere from Texas to Maine) there was no better location to open her first clinic than her hometown of Holden, Massachusetts.

With 600 square feet of her own, a commitment to putting her patients first, and a partner in WebPT, Karen gets all of what she loves about being a physical therapist, with the added perk of managing her own schedule—and making her own rules.

Business Challenge

As a brand new business owner, and the only employee at her 6-month old practice, Karen doesn’t have the time to spend learning the ins and outs of billing—just another step in her business that would take her away from patient care. She needed a comprehensive service that was accurate, reliable, and easy to use.

Solution

In late 2011, Karen chose WebPT to handle her billing, as well as her documentation and practice management because it’s uniquely geared towards physical therapists.

 My decision to keep the billing with WebPT was for me the simplest because I’m so small—to have everything in one place. Financially it makes more sense. 

Benefits

Although Karen’s been a clinician for 15 years, she had never done the billing and with WebPT, now she doesn’t have to.

 I just fill out the documentation and it just flows right into the billing system and that’s it! 

And Karen maintains direct line of sight into her claims—if her patient has a question, she can log in, check the status, and provide immediate feedback.

If Karen has a question, the WebPT Billing Specialists are just a phone call away.

 It’s the Ritz-Carlton of service. There’s always someone there to answer the phone. Five stars. 100%. 

WebPT has been a great experience for Karen as she ramps up her new company.

 Choosing WebPT Billing was the best decision I made starting a new business.