WebPT Blog - referrals

  • Apr 16, 2012
    | by Lindsay Bayuk

    Our contributing blogger today is WebPT Member, Jack Sparacio, MSPT, COMT, CFMT. He is also the Owner and President of Sparacio Physical Therapy P.C. in New York. We're excited to have Jack sharing his expertise. Thanks Jack!

     PEOPLE DO BUSINESS WITH PEOPLE THEY KNOW! This is universally accepted as one of the golden rules of marketing. If you want your clinic and/or company to grow, you need to develop relationships with people (especially physicians).  So, the million dollar question is…how do you achieve this? Do you need to be a salesman/saleswoman? Yes, of course you do! I cringe when I read marketing articles that tell physical therapists they don’t need to be salespeople. Why is sales such a dirty word? If it makes you feel better call it networking, or relationship building. Call it whatever you want. Unless you’re the only game in town, until another practice comes along and takes your business away, you need to be able to build relationships. Relationships that will provide stability (new patients) to your practice.

    There are many ways to make initial contact with a physician. You can send out an email, make a phone call or send out a letter. Now keep in mind, the three things I previously mentioned rarely work. However, there is something that will increase your odds of getting that coveted face-to-face meeting. You need to go, in person, to the physician’s office to set up a meeting at a future date. You need to introduce yourself to their secretary (write down his/her name) and ask to meet with the physician.  Sometimes it is that simple, and you can set up a meeting. However, most of the time you need to offer them a benefit to meet with you. They want to know what’s in it for them. Why should they take their precious time to meet with you? That’s a fair question.

  • Feb 6, 2012
    | by Lindsay Bayuk

    lightbulbWhen it comes to marketing your physical therapy clinic, most of the commentary out there has to do with referrals from physicians. This is no doubt a key to creating a successful practice, but there is another base of referrals that is equally as crucial to nurture. I am talking about referrals that come directly from your existing patient base. Word of mouth referrals are the most powerful.Having your services recommended is the best way to establish trust in your community. Becoming an important part of the overall health of the community is a sure fire way to create a sustainable business.

    1. Ask one patient a week for a testimonial
    2. Email your discharged patients quarterly with new exercises
    3. Write a weekly blog & share topics with current patients
    4. Ask for referrals on your clinic Facebook page
    5. Volunteer for a 5K Race
    6. Contribute an article to your local newspaper
    7. Host an educational stretching class at your clinic for all patients
    8. Include your professional business card with patient discharge documents
    9. Schedule one hour per week to make follow up calls to recently discharged patients
    10. Create a referral contest for current patients (the top prize could be an iPad)

    The bottom line in all marketing, regardless of marketing to physicians or to patients, is to develop relationships. Meaningful relationships with the customer base you already have will lead to peer referrals that can be hugely valuable to your business.

    What tactics have you employed to nurture referral patients in your practice? We’d love if you could share one idea that has worked for your practice.

  • Jan 27, 2012
    | by Lindsay Bayuk

    I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard. -Estée Lauder

    Let’s talk about your business. If you’re a private practice owner, you know how important is to get paid by the insurance companies in order  to keep the lights on. You didn’t start this practice just to make money, though. If you’re like most private practice owners, you started your clinic to treat patients and control your own destiny.

    You may not want to consider yourself a sales professional. Sales can sometimes be considered a dirty word. The good news? True sales is all about building valuable relationships. You started this business to build relationships with your patients and help them get healthy again. So are you in sales? The answer is yes, whether you’ve realized it or not.

    Sales is all about making connections and sharing your passion. While the word “sales” may not be your cup of tea, generating revenue and delivering excellent services are the driving forces of any business.

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