WebPT Blog - customer support
May 28, 2013| by Brooke Andrus
Here at WebPT, we care a lot about company culture. In fact, we wrote the book on it. Well, maybe not the book, but we did write a book on it. We’re talking about our Team Commitment handbook, which details each of the six traits that define our company—the oil that keeps all of our gears in sync and moving smoothly, so to speak. But the effects of these tenets extend well beyond the walls of WebPT. Adhering to them helps us provide exceptional customer service, which in turn helps our Members achieve greatness in therapy practice. As such, we thought you might be interested in the laws governing the WebPT world. So, here’s a rundown of the six qualities we strive for every day at WebPT:
1. Service – Create Raving Fans
Our Members are the center of our universe. We are here to help them succeed, which is why we are so committed to listening attentively to their concerns and doing our darndest to come up with solutions.
2. Accountability – F Up; Own Up
Passing the buck is a cardinal sin around here. Pointing fingers only gets in the way of providing the best possible service to our Members. Yes, we’re human—just like you—and sometimes we make mistakes. But when we do, we won’t rest until we fix it. In other words, you can always count on us to make things right.
Nov 15, 2011| by Mike Mannheimer
We want to hear from you! Part of being the best solution for Physical Therapists, Occupational Therapists and other Rehab Providers is providing a venue for sharing best practices and advice. We want to ensure that we keep it personal, so we're lauching WebPT Office Hours!
WebPT office hours will feature one of our knowledgeable support representatives fielding questions as they come in directly from our members. We will be on Webcam from WebPT HQ answering your questions live! This should be a great way for our members to benefit from hearing questions of other members and to see the bright shining faces of the people you talk to everyday.
We're always proud to offer unlimited email and phone support to our members. This is just another avenue to go above and beyond support requests and share best practices and how to optimize the use of the system.
Our first ever Office Hours session will be on Thursday Nov 17th at 10 EST / 7PST. No need to sign up, you simply show up and chat us over your questions. Click on this link on Nov 17th to join in the festivities. We look forward to hearing from you. See you then!